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Our customer support for optimal outcome

Support might not be the first thought that comes to mind when acquiring software. But at Planon, we know that reliable support is the basis for the success of your solution.

Maximise your Planon investment with expert support

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Uninterrupted operations

Minimise downtime and keep business-critical systems running smoothly with Planon's rapid issue resolution and global support.

Minimise downtime and keep business-critical systems running smoothly with Planon's rapid issue resolution and global support.

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Expert assistance

Handling of support requests, a designated consultant and proactive system health checks with Premium Customer Support.

Handling of support requests, a designated consultant and proactive system health checks with Premium Customer Support.

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Instant access to resources

Find software updates, browse documentation, and track service requests 24/7 through the Planon Customer Portal.

Find software updates, browse documentation, and track service requests 24/7 through the Planon Customer Portal.

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Community collaboration

Find answers effortlessly in the Planon Customer Portal FAQ, enhancing knowledge and best practices.

Find answers effortlessly in the Planon Customer Portal FAQ, enhancing knowledge and best practices.

More resources

E-book
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Turn your real estate into a value driver

In this e-book, Robert Betz from KPMG shares 4 ways to transform real estate into a strategic asset.

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White Papers
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Breaking down silos: How open platforms transform business and empower people

Open platforms help organisations break down data silos, reduce complexity, and empower people to collaborate, adapt, and become AI-ready.

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Webinars
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A Practical Path to Digital Maturity in RE & FM

Verdantix, IFMA and Planon showcase a new self-assessment tool to help organisations measure the digital maturity of their current RE & FM practices.

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