Streamline Work OrdersUsing Planon’s solution, all building users can raise a wide range of service requests, helpdesk problems and product orders directly on the facility management, IT or administration department via the intranet. These requests are routed immediately to the Planon administrator where they are issued to your team or service providers as appropriate. However, Planon solution is not a typical intranet helpdesk. It subscribes to the concept that a single entry screen for recording customer requests is inadequate, and that a collection of individual web forms are required, each appropriately configured according to the requirements of the particular service-line, product, or problem handling situation. This way, any given request can be speedily, properly and fully completed on-line. For example, Planon’s solution enables full product-service catalog can be supported on your intranet with specific request forms for each service offering. Planon’s solution gives users the ability to create forms based on predefined standard requests that are pre-loaded with the appropriate data, costs and actions that need to be taken. Forms can be further enhanced with detailed questions, option choices and dropdown lists and completion of these elements can be made mandatory for submitting the request. When a form is filled-in by a requestor, a request is automatically created in the Planon solution, together with any associated actions. Underlying, yet important standard data for the service, not necessarily displayed on the request form, is also auto-populated against the request. Through these features, forms built with Planon’s solution ensure the correct and complete entry of all requests so that they can be dealt with in the most effective way. Customers do not have to be called for clarification or to obtain missing information and in most cases the preparatory work of defining next actions is already complete and jobs are ready for issue on the FM team or suppliers. This ensures optimal work productivity while making real efficiency gains and guaranteeing service levels are met or even exceeded. If web based forms prove laborious or too time-consuming to complete, your customers or tenants will ultimately either not use them or use them infrequently and revert back to the telephone once again. Planon’s solution has been designed with the end user in mind. For instance, the requestors own details such as their building, room, cost-center or department are completed automatically together with other standard service information. For problem handling, powerful features such as drop-down lists or option choice groups can be employed. The net result is simple and speedy data entry by the customer. The answers to all your questions together with the information supplied on the request form (for example the quantity and type of business cards to be supplied) ensure that you have all the data needed to handle the request correctly. The layout of the forms, and the information displayed and requested is all completely configurable using Planon. Read more about how Planon streamlines works orders:
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