Reactive Maintenance

Today’s workplace is dynamic and ever-shifting and organizations needs solutions that will help employees be more productive and the workplace more efficient. Planon helps you meet the demands of the workplace with a reactive maintenance solution that makes it possible for your employees to request services via the Internet or intranet, seven days a week, 24 hours a day.

Using the Planon solution, employees and customers can request reactive maintenance and report a malfunction or request labor (hot/cold request, lighting fix, projector repair, etc.). Facility manager or the front office help desk can request maintenance through the system with work orders with the repair person receiving it on their computer or mobile phone, view availability within the system. Once routed to the vendor or repair person, users can:

• Monitor activity progress
• Open and close a work order and then allocate cost
• Review work load
• View SPOT plans
• Track SLAs, part inventories

The Planon solution enables organizations to handle more work orders more effectively as well as track outside vendors and retain the data within the system so you don’t lose information when you change service providers. The Planon solution is fully integrated with corporate intranets so you can ensure the right services, right employee, and right location at the right time.