The Best-in-Class Performance Management Solution

Based on service level agreements and service delivery processes, Planon provides organizations with best-in-class performance management support. Key Performance Indicator (KPI) tracking including number of service requests, financial value per department, average throughput time, missed SLAs etc. is presented in online web reports or management dashboards.

With new contracting methods like output-based contracting for Public Private Projects (PPP), organizations can track, measure and analyze the suppliers' performance and match with eventual bonus and penalty systems.

Performance Management also includes a customer survey component to research the quality perception of the core business. Performance management is instrumental for improving type, quality and volume of contracted services and finding new ways to add value to the core business.