British American Tobacco

British American Tobacco (BAT), the world's most international tobacco group, with a turnover of billions and profit levels to match, is a company committed to producing excellent quality products. It also expects the same excellent quality from its suppliers.

Systems bite if you push them too far

There was no obvious choice of replacement, when the Facilities Department at British American Tobacco’s head office in London needed to replace its outdated FM system. However, Planon was selected after an intensive period of research and evaluation. Phil Hepburn: "We sat down and analysed exactly what we needed and how complex and sophisticated the system had to be. We had to identify what we needed immediately and also what we would need in the future. I had learned to my cost that if you try and push a system too far, it will eventually come back and bite you. Therefore the system that we chose would have to be truly fit for purpose."