Boots PLC

Boots is one of the best-known retail names on the high street in the UK. Their headquarters is on a campus site near Nottingham containing some 24 buildings that the FM department looks after, eight of which are the core buildings for which John Litherland is the Office Services Manager.

We are talking to him about the newPlanon system that has recently gone live at Boots. It is an extensive system that uses the Helpdesk, Reservations, Space Management and Inventory Management modules, as well as Work Orders, Visitor Management, Personnel and Address Management and Alarms.

Intuitive interface

"There are something like 4,500 people here who now have access to Planon over the intranet. It looks like our own application, either letting people log on directly with the settings they’ve used before, or through a step-by-step guide – with a shell around it so to speak.

The interface to Planon is actually quite intuitive, so we decided to do it that way and only provide direct training for key users, the managerial secretaries and others who we think will be the main users."

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